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Admin, support & enhancements

Salesforce Managed Services

A dedicated pod of admins, developers and an architect that keeps your org healthy, your agents tuned and your backlog moving.

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Overview

How we approach Salesforce Managed Services.

Go-live is the beginning of a Salesforce investment, not the end. Managed services give you a consistent team that learns your org, handles day-to-day administration and delivers enhancements on a predictable cadence.

Capacity flexes month to month, so you can scale up for a new initiative and back down afterwards without re-onboarding a new partner each time.

Platforms

Sales CloudService CloudExperience CloudAgentforce

What’s included

  • Day-to-day administration and user support
  • Production support with agreed response targets
  • Seasonal release readiness and regression testing
  • Enhancement backlog, reports and dashboards
  • Monitoring and tuning of live Agentforce agents
  • Security, license and consumption reviews
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Outcomes

What we design for.

OUTCOME 01

Predictable support

A known team with clear response targets.

OUTCOME 02

Continuous improvement

A steady flow of enhancements, not a stalled backlog.

OUTCOME 03

Right-sized cost

Flexible capacity instead of hard-to-fill full-time roles.

Delivery

Research. Design. Deliver. Support.

01

Research

Understand the business, users, data and constraints before proposing a solution.

Stakeholder interviewsCurrent-state reviewSuccess metrics
02

Design

Shape the architecture, data model and roadmap, including where automation and AI add value.

Solution architecturePrototypesRelease roadmap
03

Deliver

Build in short sprints with weekly demos, automated testing and a transparent backlog.

Agile sprintsCI/CD & testingData migration
04

Support

Launch with training and hypercare, then keep improving through managed services.

TrainingHypercareManaged support

Where this fits

Industries we apply this to.

Government & Public Sector

Modern, secure citizen services: case management, licensing, grants, self-service portals and constituent service agents on Salesforce.

  • Constituent and benefits case management
  • Licensing, permitting and inspections
  • Grants intake, review and reporting
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Nonprofit & Associations

Unify fundraising, programs, volunteers and members so mission teams spend more time on impact.

  • Fundraising and donor management
  • Program and outcome tracking
  • Volunteer and event management
Explore

Related

Explore other practices.

01

Salesforce Implementation

Greenfield builds and re-implementations of Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud and industry clouds, launched with adoption built in.

Learn more
02

Advisory & Org Health

Vision workshops, org health checks, AI readiness reviews and Center of Excellence design that keep Salesforce strategic and governed.

Learn more
03

Headless 360 & Custom Development

Build on Salesforce Headless 360 with APIs, MCP tools and custom interfaces, plus Lightning Web Components, Apex and Agentforce Vibes.

Learn more

Let’s talk

Let’s build what’s next, together.

Whether you need a Salesforce project delivered or a skilled professional on your team, a 30-minute conversation is the fastest way to find the right next step.

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