Constituent agents, cases & grants
Government & Public Sector
AI agents and modern case management that help agencies serve constituents faster, with the security and accountability government requires.
The landscape
What we hear from government leaders.
Agencies face growing demand with flat budgets and staff shortages. We help federal, state and local teams deploy constituent service agents, modernize case management and grants, and meet security and accessibility obligations along the way.
Staff capacity
More requests than caseworkers can handle.
Rising expectations
Constituents who expect instant, around-the-clock answers.
Compliance
Security, accessibility, privacy and records retention.
Legacy systems
Aging case applications that are costly to change.
What we build
Solutions for Government & Public Sector.
Each agent and solution is tailored during discovery and built on Salesforce products designed for the job.
Platforms
Agent & solution use cases
- Constituent service agents for eligibility and status questions
- Benefits and case management with AI summaries
- Licensing, permitting and inspections
- Grants intake, review and reporting
- Caseworker assistants that draft notes and next steps
Related solutions
How we help.
Agentic Service & Contact Center
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Learn moreAI Trust, Testing & Governance
Test, monitor and govern AI agents with Agentforce Testing Center, Agentforce Observability and an AI Center of Excellence.
Learn moreAgent Design & Development
Design, build and test AI agents in Agentforce Builder, with Agent Script for the steps that must run exactly as written.
Learn moreLet’s talk
Let’s put your first agent to work.
Tell us where Salesforce and AI stand today. A 30-minute call with an architect is the fastest way to find the agent use cases worth building first.