Case management, grants & citizen services
Government & Public Sector
Modern, secure citizen services: case management, licensing, grants, self-service portals and constituent service agents on Salesforce.
The landscape
What we hear from government leaders.
Agencies are expected to deliver digital, accessible services while maintaining strict security and accountability. We help federal, state and local teams retire paper processes and aging case systems, add AI agents where they safely reduce workload, and supply skilled Salesforce professionals to agency teams.
Legacy systems
End-of-support case applications that are expensive to change.
Rising expectations
Constituents who expect to apply, track and pay online.
Compliance
Security, accessibility and records-retention obligations.
Staff capacity
More requests than program teams can handle.
What we build
Solutions for Government & Public Sector.
Each solution is tailored during discovery and built on Salesforce products designed for the job.
Platforms
Common use cases
- Constituent and benefits case management
- Licensing, permitting and inspections
- Grants intake, review and reporting
- Accessible self-service portals
- Constituent service agents for common questions
Related solutions
How we help.
Salesforce Implementation
Greenfield builds and re-implementations of Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud and industry clouds, launched with adoption built in.
Learn moreMuleSoft & Integration
API-led integration that connects Salesforce with ERP, EHR, finance and legacy systems, and governs AI agents with MuleSoft Agent Fabric.
Learn moreSalesforce Managed Services
A dedicated pod of admins, developers and an architect that keeps your org healthy, your agents tuned and your backlog moving.
Learn moreLet’s talk
Let’s build what’s next, together.
Whether you need a Salesforce project delivered or a skilled professional on your team, a 30-minute conversation is the fastest way to find the right next step.