Support, pipeline & renewal agents
High Tech
Scale support and revenue with AI service agents, sales agents and customer success insight built on product usage data.
The landscape
What we hear from high tech leaders.
Technology companies expect their go-to-market systems to move as fast as their products. We help high-tech teams resolve routine support with agents, speed up lead response and give customer success early warning on renewals using product usage data in Data 360.
Support volume
Ticket growth that outpaces headcount.
Lead response
Inbound demand that goes cold before follow-up.
Renewal risk
Limited visibility into usage and account health.
Agent sprawl
Copilots and agents from many vendors with no oversight.
What we build
Solutions for High Tech.
Each agent and solution is tailored during discovery and built on Salesforce products designed for the job.
Platforms
Agent & solution use cases
- Technical support agents grounded in documentation
- Inbound lead qualification and meeting booking
- Customer health scoring from product usage data
- Quoting, subscriptions and renewals
- Multi-vendor agent governance with Agent Fabric
Related solutions
How we help.
Agentic Service & Contact Center
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Learn moreAI for Sales & Revenue
Give sellers AI agents that qualify leads, research accounts and prepare deals, connected to Sales Cloud and Revenue Cloud.
Learn moreAgent Fabric & Integration
Connect agents to every system and govern agents from any vendor with MuleSoft Agent Fabric, APIs and MCP.
Learn moreLet’s talk
Let’s put your first agent to work.
Tell us where Salesforce and AI stand today. A 30-minute call with an architect is the fastest way to find the agent use cases worth building first.