Monitoring, tuning & releases

Managed AgentOps & Support

A dedicated pod that monitors and improves your agents, manages Salesforce releases and keeps your org healthy.

Discuss your project All solutions

Overview

How we approach Managed AgentOps & Support.

Agents are never finished. Customer needs change, knowledge ages and new capabilities arrive every Salesforce release. Managed AgentOps gives you a team that watches performance and keeps improving.

The same pod handles Salesforce administration, enhancements and release management with DevOps Center and AI-assisted development in Agentforce Vibes, so your platform and your agents evolve together.

Platforms

AgentforceSalesforce PlatformData 360Slack

What’s included

Agent performance monitoring and monthly reviews
Instruction, topic and action tuning
New agent skills and use-case rollouts
Salesforce administration and user support
Release readiness, DevOps Center and regression testing
Consumption and license optimization

Outcomes

What we design for.

OUTCOME 01

Agents that improve

Measured, continuous gains in accuracy and resolution.

OUTCOME 02

Predictable support

A known team with clear response targets.

OUTCOME 03

Controlled spend

Consumption tracked and optimized every month.

Delivery

Discover. Ground. Build. Observe.

01

Discover

Find the jobs where agents create measurable value, and capture baseline metrics before anything is built.

Use-case scoringBaseline KPIsRisk review

02

Ground

Prepare the data, knowledge and permissions agents depend on, so answers are accurate and access is safe.

Data 360Knowledge cleanupLeast privilege

03

Build & Test

Design agents in Agentforce Builder, lock critical steps with Agent Script and test against real scenarios.

Agent ScriptTesting CenterGuardrails

04

Launch & Observe

Roll out in stages, monitor every session and keep tuning with managed AgentOps.

ObservabilityA/B testingAgentOps

Where this fits

Industries we apply this to.

Nonprofit & Associations

Agents that support donors, members and volunteers, so lean mission teams spend more time on impact.

Donor and member service agents
Volunteer onboarding and scheduling
Program and outcome tracking

Related

Explore other practices.

Agentforce Strategy & Readiness

Find the agent use cases worth building, assess data and trust readiness, and leave with a costed roadmap to production.

Agent Design & Development

Design, build and test AI agents in Agentforce Builder, with Agent Script for the steps that must run exactly as written.

Data 360 & AI-Ready Data

Unify, clean and govern the data that grounds your agents with Data 360, Informatica and Zero Copy access to your data lake.

Let’s talk

Let’s put your first agent to work.

Tell us where Salesforce and AI stand today. A 30-minute call with an architect is the fastest way to find the agent use cases worth building first.

Book an AI readiness call +1 703-828-5577