MuleSoft, MCP & multi-vendor agents

Agent Fabric & Integration

Connect agents to every system and govern agents from any vendor with MuleSoft Agent Fabric, APIs and MCP.

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Overview

How we approach Agent Fabric & Integration.

Agents need to act, not just answer, which means secure access to ERP, EHR, finance and legacy systems. We design API-led integration with MuleSoft and expose the right capabilities to agents as governed tools.

As agents multiply across Salesforce, Microsoft, Google and AWS, MuleSoft Agent Fabric gives you one place to register, discover, orchestrate and control them. We set up the registry, gateway and policies that keep agent sprawl in check.

Platforms

MuleSoft Agent FabricMuleSoftSalesforce PlatformAgentforce

What’s included

API-led integration architecture with MuleSoft
MCP servers and tools for agent actions
Agent Fabric registry, scanners and AI gateway
Agent-to-agent orchestration across vendors
Trusted agent identity and approval for high-risk actions
Monitoring, error handling and AI cost controls

Outcomes

What we design for.

OUTCOME 01

Agents that act

Secure access to the systems where work happens.

OUTCOME 02

No agent sprawl

Every agent and tool visible in one registry.

OUTCOME 03

Controlled cost & risk

Policies and gateways for all AI traffic.

Delivery

Discover. Ground. Build. Observe.

01

Discover

Find the jobs where agents create measurable value, and capture baseline metrics before anything is built.

Use-case scoringBaseline KPIsRisk review

02

Ground

Prepare the data, knowledge and permissions agents depend on, so answers are accurate and access is safe.

Data 360Knowledge cleanupLeast privilege

03

Build & Test

Design agents in Agentforce Builder, lock critical steps with Agent Script and test against real scenarios.

Agent ScriptTesting CenterGuardrails

04

Launch & Observe

Roll out in stages, monitor every session and keep tuning with managed AgentOps.

ObservabilityA/B testingAgentOps

Where this fits

Industries we apply this to.

Manufacturing

Agents for dealers, field service and sales operations, connected to ERP and grounded in accurate account and asset data.

Partner and dealer service agents
Field technician assistance and work order summaries
Sales agreements and account-based forecasting

High Tech

Scale support and revenue with AI service agents, sales agents and customer success insight built on product usage data.

Technical support agents grounded in documentation
Inbound lead qualification and meeting booking
Customer health scoring from product usage data

Professional Services

Agents that speed client intake, prepare engagements and surface utilization insight across CRM, PSA and finance systems.

Client intake and onboarding agents
Account research and meeting briefs
Proposal and statement-of-work drafting assistance

Related

Explore other practices.

Agentforce Strategy & Readiness

Find the agent use cases worth building, assess data and trust readiness, and leave with a costed roadmap to production.

Agent Design & Development

Design, build and test AI agents in Agentforce Builder, with Agent Script for the steps that must run exactly as written.

Data 360 & AI-Ready Data

Unify, clean and govern the data that grounds your agents with Data 360, Informatica and Zero Copy access to your data lake.

Let’s talk

Let’s put your first agent to work.

Tell us where Salesforce and AI stand today. A 30-minute call with an architect is the fastest way to find the agent use cases worth building first.

Book an AI readiness call +1 703-828-5577