Guardrails, testing & observability

AI Trust, Testing & Governance

Test, monitor and govern AI agents with Agentforce Testing Center, Agentforce Observability and an AI Center of Excellence.

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Overview

How we approach AI Trust, Testing & Governance.

Putting agents in front of customers and employees demands the rigor of any production system, and more. We define guardrails, test coverage and approval paths before launch.

After launch, Agentforce Observability, session traces and A/B testing show how agents reason and perform. We turn those signals into a regular review and improvement cycle, backed by clear governance.

Platforms

AgentforceData 360MuleSoft Agent FabricSalesforce Platform

What’s included

Responsible AI policy and risk assessment
Permission, sharing and data-access reviews for agents
Test plans and automated tests in Agentforce Testing Center
Agentforce Observability dashboards and session review
A/B testing of agent versions before promotion
AI Center of Excellence and release governance

Outcomes

What we design for.

OUTCOME 01

Confident launches

Agents tested against real scenarios before go-live.

OUTCOME 02

Full visibility

Every session traceable and reviewable.

OUTCOME 03

Audit readiness

Documented controls for regulators and leadership.

Delivery

Discover. Ground. Build. Observe.

01

Discover

Find the jobs where agents create measurable value, and capture baseline metrics before anything is built.

Use-case scoringBaseline KPIsRisk review

02

Ground

Prepare the data, knowledge and permissions agents depend on, so answers are accurate and access is safe.

Data 360Knowledge cleanupLeast privilege

03

Build & Test

Design agents in Agentforce Builder, lock critical steps with Agent Script and test against real scenarios.

Agent ScriptTesting CenterGuardrails

04

Launch & Observe

Roll out in stages, monitor every session and keep tuning with managed AgentOps.

ObservabilityA/B testingAgentOps

Where this fits

Industries we apply this to.

Government & Public Sector

AI agents and modern case management that help agencies serve constituents faster, with the security and accountability government requires.

Constituent service agents for eligibility and status questions
Benefits and case management with AI summaries
Licensing, permitting and inspections

Healthcare & Life Sciences

Patient access agents, care coordination and life sciences engagement, grounded in governed data and designed for privacy.

Patient access agents for scheduling and referrals
Care coordinator summaries and next-best actions
Patient support programs and hub services

Related

Explore other practices.

Agentforce Strategy & Readiness

Find the agent use cases worth building, assess data and trust readiness, and leave with a costed roadmap to production.

Agent Design & Development

Design, build and test AI agents in Agentforce Builder, with Agent Script for the steps that must run exactly as written.

Data 360 & AI-Ready Data

Unify, clean and govern the data that grounds your agents with Data 360, Informatica and Zero Copy access to your data lake.

Let’s talk

Let’s put your first agent to work.

Tell us where Salesforce and AI stand today. A 30-minute call with an architect is the fastest way to find the agent use cases worth building first.

Book an AI readiness call +1 703-828-5577